Business Continuity Service Manager

Why Join Us The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear.
Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style.
We are pioneers who embrace change, take ownership of our actions and work to create the world we want.
With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity. Your Opportunity Location: Lomazzo (CO) or Stabio ( Ticino) 50% smartworking As Business Continuity Service Manager you’ll be in charge of: - Track and Measure Business Continuity’s User Support Request and Incident situation providing KPI and analysis to the organization - Monitor and guarantee compliance of Service Level Agreement (SLA) for User Support Request for Application Maintenance - Organize and conduct periodic Status Meeting with internal and external Application Maintenance team to track issue resolution progress - Coordinate User and Profiles Management activities to ensure the right Segregation of Duties (SOD) and account management procedures - Collaborate and work with internal and external Application Maintenance team members to analyze, identify and solve recurring problems - Manage and coordinate IT Internal Ticketing tools - Ensure and guarantee Release Standard and Procedures within Business Continuity Area - Define release planning scheduling and identify test script to ensure that new release are correctly tested - Organize ordinary and extraordinary system maintenance activities according to business scheduling - Ensure respect of standard and procedures for Application Maintenance in line with SOX IT General Controls Who you are You are a senior professional, comfortable working with technical partner and in structured organizations, able to influence and align internal organization. You have: - Master’s Degree in Information Technology, Engineering, Economics or similar - At least 5 years of relevant experience in the role (a background in Fashion Industry will be considered a plus) - Fluency in spoken and written Italian and English - Knowledge of SAP will be considered a plus - Knowledge of Service Now will be considered a plus