Senior Specialist - Conversation designer & UX writer

Some roles shape what a product does. This one also shapes how it speaks.
 
We are looking for a Conversation Designer & UX Writer to join our Experience Design Factory (XDF) team. You will be responsible for crafting human-centered conversational flows for our virtual assistant, as well as writing impactful UX copy across our digital touchpoints.  
 
This is a hybrid role that requires a strategic mindset and the ability to move fluidly between teams and tasks, ensuring that every interaction speaks with clarity, feels natural, and helps users move forward with confidence.  
 
 
REQUIREMENTS
 


• At least 3 years of experience in designing user-centered chatbots and voice assistant experiences based on natural language


• A user-centered mindset and the ability to collaborate with cross-functional teams


• Solid knowledge of NLP principles and computational linguistics


• Hands-on experience with user research involving virtual assistants


• Strong skills in content design and content strategy


• Ability to write clear, inclusive, and accessible microcopy for digital interfaces, aligned with brand tone of voice


• Experience in designing natural dialogue flows based on UX writing and turn-taking principles


• Familiarity with generative AI tools


• Background in computational linguistics, human-computer interaction, creative writing, communication, or psychology


• Fluency in English in order to read technical documentation, write short reports, and contribute to meetings

 
SOFT SKILLS
 


• Flexibility and adaptability. Priorities shift fast and you will need to switch smoothly from designing complex conversational flows to writing microcopy for digital interfaces


• Curiosity and creativity. Your go-to questions are “ Why?” and “ What if…?”


• Empathy and active listening. You value different perspectives and work to create inclusive, ethical solutions as part of a collaborative team


• Excellent communication and collaboration skills. You will work within a diverse, multidisciplinary team, often side by side with developers and data scientists