Operations Supervisor - The Inn at Villanova

Stipendio: 50.000 - 70.000

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Posting Details Posting Number: ...S Position Title: Operations Supervisor - The Inn at Villanova Position Type: Staff Location: Villanova, PA Recruitment Type: Internal/ External Applicants Work Schedule: full-time/12-months Avg Hours Week Department: 507- Inn at Villanova University Position Summary The Operations Supervisor oversees all Guest Services Agents and Room Attendants to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.
Essential duties include but are not limited to: Ensuring proper completion of all duties of the front desk staff.
Executing proper procedures for room cleanliness.
Directing and coordinating reservations and guest services activities.
Responding in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.
Villanova is a Catholic university sponsored by the Augustinian Order.
Diversity and inclusion have been and will continue to be an integral component of Villanova University’s mission.
The University is an Equal Opportunity/ Affirmative Action employer and seeks candidates who understand, respect, and can contribute to the University’s mission and values.
Duties and Responsibilities Assist the Director of Rooms Division in implementing and enforcing policies and procedures of the front desk and housekeeping.
Help to train and mentor room attendants and guest service agents.
Possess the skills and knowledge to supervise and support other employees, as required, to maintain efficient service.
Cross train in all shifts at the front desk and train in cleaning guest rooms.
Maintain proper cleanliness throughout the guest rooms.
Secure and maintain inventory of front desk, housekeeping, and laundry supplies.
Respond promptly to guest comments, complaints, and concerns in a courteous and professional manner.
Prepare room attendants with daily room assignments, and inspect guest rooms upon completion.
Know current status of guest rooms and individual guests.
Perform additional duties and assist with special projects as assigned.
Provide overnight, on-call assistance in case of emergencies.
Liaison between the Sales Department and Front Desk for group needs and arrivals.
Minimum Qualifications Formal Education: High School Diploma or equivalent required.
Specific Job Knowledge: Previous Front Desk or Housekeeping Supervisor experience required.
Minimum Work Experience: 3-5 years in a hospitality environment OR Bachelors Degree, 2-3 years of experience.
Work Skills Must enjoy working with the public and be able to professionally handle any conflicts, guest issues, or emergencies that may arise.
Experience handling cash and recording sales transactions required.
Excellent oral communication and organizational skills.
Demonstrated ability to work effectively without immediate supervision.
Ability to multi-task efficiently.
Must be willing to work evenings, weekends, and holidays as schedule requires.
Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS, and Outlook preferred.
First Aid and CPR certification preferred; training can be provided.
Equipment Knowledge: Custodial equipment, PC, General AV.
Preferred Qualifications Physical requirements include the ability to work long hours and the ability to stand for long periods of time without sitting or leaning.
Special Message to Applicants Posting Date: 01/10/2025 Closing Date (11:59pm ET): Salary Posting Information: Commensurate with experience Salary Band: 11 Job Classification: non-exempt References Needed Minimum Number of References Needed: 3 Maximum Number of References Needed: 3 Documents needed to complete your application: Required Documents Cover Letter / Letter of Interest Resume / Curriculum Vitae Optional Documents Letters of Reference (uploaded by applicant) Other Document J-18808- Ljbffr

Stipendio: 50. 000 - 70. 000

Salario minimo: 50.000 - 70.000 €