IT Technician I - TechZone

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Posting Details Position Information: Posting Number: ...V Position Title: IT Technician I - Tech Zone Posting Type: Student Hours/week: 20 Eligibility: Work study preferred but open to all students Semester: 2024-2025 Academic Year Location: Detailed Work Schedule Number of positions: 7 Department: 715-UNIT - Technology Support Services Contact Name: Seth Carey Contact Phone/ Extension: 610-519-7207 Position Summary Information Job Description Summary: Provide first-level help desk support to help maintain all UNIT-supported systems.
Consult with students, faculty, and staff regarding issues with Villanova technology and systems.
Assist with computer problems and provide diagnosis and resolutions.
Log calls utilizing the Team Dynamix (TDX) ticket system.
Requirements: Some technical knowledge to support the IT infrastructure.
Excellent written and oral communication skills.
Excellent customer service skills.
Additional Information: Summer, Fall, and Spring position.
UNIT will provide ALL training.
Must have a current driver's license to obtain golf cart certification.
Physical Demands Summary: Must be able to occasionally lift 50lbs.
Wage Rate: $11. 25 Closing Date (11:59pm ET): 06/01/2025 Posting Specific Questions Required fields are indicated with an asterisk (*). * Are you currently a registered Villanova student? Yes No Are you eligible for work study? Yes NoI don't know* What is your availability? (days and times)( Open Ended Question) Optional Applicant Documents: Required Documents: Cover Letter / Letter of Interest Resume / Curriculum Vitae Optional Documents: Letters of Reference (uploaded by applicant) Other Document #J-18808- Ljbffr