Operations Manager (Hotel)

Purpose of the position • Responsible for the operational management of the hotel, coordinating in particular the Front Office, Housekeeping, Maintenance, Porter and Concierge departments.
Primary Responsibilities: • Ensure maximum collaboration between all departments in his/her sector and supervise their work through daily meetings (reception and night audit, floors and wardrobe, maintenance, concierge and concierge). • Monitor the company GRI on a daily basis (in-stay, post-stay questionnaires, social networks) and implement a strategy aimed at constantly improving the hotel's positioning on the online reputation. • Coordinate all arrivals and departures of the hotel, preparing procedures that allow everyone to be welcomed in a personalized manner, especially for important guests such as VIRTUOSO, LHW, VIP 1. • Guide and develop the leaders of the departments assigned to him/her under direct responsibility and ensure maximum discipline and attention. • Maintain direct contact with the head office, in particular with the Booking, MICE, Foreign, Accounting and Transfers offices. • Responsible for carrying out all operational compliance in reference to ISO 9001, LEGIONELLA, Health &, Safety, HACCP. • Carry out regular inspections of the facility to ensure cleanliness, maintenance and guest satisfaction. • Ensure that all departments provide excellent service in the hotel and efficiently and proactively manage guest requests. • Ensure that the company procedures in place are implemented according to standards. • Ensure that hotel guests are correctly registered upon arrival and that all marketing consents are collected. • Check and supervise that check-in and check-out operations are carried out by the FO according to administrative procedures (tax receipts, invoices, tourist taxes, any discounts or special booking details). • Take care of any debt collection operations and ensure that they are successfully completed. • Monitor the performance of site inspections in the facility according to standards. • Ensure the efficiency and safety of the furnishings, equipment and custody of the materials entrusted. • Pay attention to the details of all areas of competence. • Check the correct use of uniforms.
Supervision • The service hours of the managers of the departments he/she manages directly, so that all shifts have professional and effective coverage. • Every day make the rounds of all departments and relevant areas.
Internal Relations • Close relationship with the general management.
External Relations • All suppliers of transfers and excursions. • Travel agencies and T.
O. • Headquarters/ Booking office Organizational Relations • Reports to: o General Manager vetrinabakeca

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