Onboarding Manager, Marketplace Italy (m/f/d)

Job Description About your tasks: You will accompany our partners in the implementation of technical onboarding on our e-commerce marketplace platform You will support and train the partners in setting up their accounts in the system and uploading their product portfolio You will monitor all technical processes and ensure that everything works properly, e. g. that the products are visible on the website and that orders are transferred You are the direct contact person for technical questions during onboarding and beyond You are the link between partners and internal departments, especially Acquisition and IT You will support the optimisation of processes in onboarding and customer support Qualifications About you: You have successfully completed a degree or technical training in business, IT systems or e-commerce You have experience in the onboarding/customer area, in technical support or (IT) consulting Ideally, you have knowledge of the e-commerce environment You are a strong communicator and have strong social and intercultural skills You are smart, proactive and have a knack for solving difficult situations You are familiar with software systems and new technologies and enjoy working with data You are fluent in written and spoken Italian and English.
German is a plus.
Additional Information About your benefits: In order to provide you with the best possible support for your individual needs – whether it’s living a healthy life, having enough time for your needs, or developing your skills – we offer a wide range of different, site-specific benefits:  Welcome days:  We want you to feel comfortable from day one and welcome you with a specific onboarding program.
Mental health:  Get quick professional help from psychologists from Likeminded if you feel overwhelmed in your personal or professional life.
Anonymously and free of charge.
Smart working:  When your job doesn‘t require you to be onsite, we arrange hybrid work schedules with the possibility of working remotely.
Redcare Events:  We can only grow together.
We promote team spirit with team and corporate events, regularly celebrating our successes all together.
Training and personal growth:  We encourage continuous learning and growth through internal and external trainings and workshops.
Employee discount:  Of course you will have discounts in our webshop.