IT Specialist

FLAMMA is a CDMO with Headquarters near Milan, Italy.
As a fully integrated CDMO, we can leverage our 100% self-owned, self-managed facilities, in Italy, China, and the USA to deliver a stable, reliable supply chain.
We specialize in the cGMP manufacturing of AP Is, NC Es, RS Ms, Advanced intermediates (NC Es and generics).
IT Specialist: Position resides within the Information Technology (IT) Department.
This position is the front end for the IT support service, under the coordination of the IT Manager.
This person will manage daily operational support with both business and end users.
Duties: Support day-to-day user requests by analyzing processes and troubleshooting at system level.
Act as IT liaison from the field and business to IT colleagues.
Manage proactively IT support platform, about data and documentation accordingly to ITIL methodology.
Work with vendors leveraging the contract in place.
Requirements/ Qualifications:1-3 years’ experience in the same role.
Good knowledge of: Windows Operative System client.
Windows Server services (AD, GPO, DHCP, DNS).
Microsoft Office packages.
Base knowledge of: Networking.
VM Ware.
Backup application.
Antivirus.
Antispam.
Excellent problem-setting problem-solving skills.
Experience in the creation of training, technical, and business process documentation.
Is considered a plus: SAP expertise and/or process industry experience and/or GMP knowledge.
Language Skills: Excellent Italian language speaking.
Fluent in English, both written and spoken.
Soft Skills: Excellent relational capability.
Customer oriented.
Team Player.
International culture.
Good interpersonal, communication, and comprehension skills.
Educational Qualification: Degree in Computer Science or Computer Engineering as preference.
Employment Type: Full-time – Salary is commensurate to experience.
Diversity and Equal Opportunity Employment: Flamma Group is an equal opportunity employer.
We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability. #J-18808- Ljbffr