Head of installation commissioning and training

Location: Gorgonzola, Italy Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission.
Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air.
From early warning to threat neutralisation, our platforms cover all levels from very short-range systems to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems, Missile Defence, Optronics, and Radar.
Gorgonzola hosts the Navigations Air Systems (NAS) domain.
The activity of NAS domain includes avionics, navigation, and radar systems for civil air traffic and technologies supporting the activities of civilian and military pilots, ATC controllers, and technicians of several airlines, air traffic control agencies, and the Air Force around the world.
Italy is the Group’s Competence Center for the design, production, and delivery of Navigation Aids products and Competence Centre for the delivery of non- Radar Surveillance Products.
Main tasks: Coordination of Installation, Commissioning, and Training activities within the “ Navigation and non-radar Surveillance” (NAS) Business Segment Organization, related to all Nav Aids and NRS (non-radar surveillance) projects belonging to Thales portfolio.
Support to Customer’s offer preparation.
Technical documentation update.
Remote support and on-site activities related to after-sales assistance and corrective maintenance.
Supervise client warranty completions and acceptance to ensure clients are provided with the highest level of customer service.
Detailed tasks description and responsibilities: Reports to the Head of Services.
Ensures customer satisfaction while maintaining Thales processes.
Has full international exposure, managing customers worldwide.
Responsible for planning all the activities in his portfolio, verifying and solving schedule conflicts.
Coordinates and supervises subcontractors in charge of civil works and installation activities.
Manages all activities related to installation, site supervision, setting up, commissioning, training (in factory and on-site), site acceptance tests, corrective maintenance, and flight check inspection assistance.
Plans and manages training courses, using own or other department resources, including external consultants.
Accountable for releasing and keeping up to date the Technical documentation.
Reviews KP Is with upper management monthly and quarterly to ensure all performance targets are met.
Prepares annual multi-year budget (MYB) for department.
Controls and manages budget versus actual expenses/revenue.
Performs Risk Analysis related to his/her area of responsibility and develops improvement plans as needed.
Proactively ensures that customer queries are answered in no more than 48 hours.
Responsible for keeping the team skills and knowledge up to date when Thales products are updated.
Education: Engineering degree or equivalent certification.
Experience: Minimum of 7 years of professional experience in delivering site activities for NAVAIDS.
NRS experience is appreciated.
Good knowledge of business administration, contract management, and supplier management.
Minimum 5 years in managing a team.
Skills: Customer oriented.
English is your daily business language.
Good spoken and written communications are required.
Knowledge of Italian, spoken and written, is a must.
An additional language is appreciated.
Ability to influence stakeholders.
Negotiation skills.
Independence and creativity in solving problems.
Microsoft Office expert.
Excellent written presentation and reporting writing skills.
Strength in dealing with international customers.
Willingness to travel worldwide if required (25% typical).
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