Desktop EUC L2

• Strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. • Experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. • Basic knowledge of enterprise LAN and WAN setups and concepts.
Ability to perform smart hand activity under instruction based activities at sites. • Ability to lift / move computer equipment weighing up to 50 Lbs. • Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/ Linux OS (preferred) and Mac OS/ Apple device troubleshooting. • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. • Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘ Smart Hands’ capability. • Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling. • Experience supporting RF devices troubleshooting and configuration, Thermal and Zebra printers• Experienced in repeat call analysis and developing preventive actions. • Experienced in Problem management. • Excellent written and oral communications skills with clients and management as well as people skills. • Ability to work with deadlines and complete tasks on-time.
Takes proactive ownership and works with sense of urgency• Mobile Device Management –(MDM tools Mobile iron & Intune) - setup devices for email, RSA authentication, VPN connectivity and troubleshooting. • Good understanding and troubleshooting of Apple devices and apps. • Knowledge on VDI, SCCM/ L An Desk/ Altris, Skype for Business, One Drive. • Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification. • Experience of ticketing tools ( Service Now),  Non- Technical Good Customer management skill, Good in oral and written communication, Bilingual resources where primary language is not  English Able to interact and work with customer at different levels.
Self- Driven and result oriented.
Really passionate about the work.