Customer Success Expert with Italian and English
Sutherland Global
Asti
25
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Azienda: Sutherland Global Asti
For over 30 years' we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day.
We are dedicated to making those experiences as delightful as possible - instantaneous' relevant' predictive and frictionless.
As an early pioneer in robotic automation' we added to our core through steady investment and acquiring key capabilities.
Our design capabilities marry human insight' design-thinking' and process engineering.
To make these designs come to life as envisioned by our designers' we employ the latest in robotic automation' conversational AI techniques with a range of AI-ML enhanced products and cloud-based platform Job Description: Are you looking for a new job opportunity? We have the perfect one for you! Join Sutherland - a success-focused and dynamic environment that prioritizes delivering outstanding experiences for global organizations.
As we're in a period of growth' this is an exciting opportunity for individuals passionate about customer success to contribute to a thriving workplace that emphasizes career development' mentorship' and leadership training.
As a Customer Success Expert' you will play a significant role in managing post-sales customer relationships' focusing on driving onboarding' adoption' and education of our cloud solution offerings.
Your day-to-day responsibilities will involve utilizing a CRM system and analytics to ensure the ongoing success of our customers.
You'll act as a leader' coach' and advisor' dedicated to delivering value to both customers and the organization.
Responsibilities: - Guide customers through the onboarding process' ensuring a smooth and successful implementation of our products or services. - Develop new and retain the existing customer relationships. - Drive awareness and improve the utilization of the services within your customer set. - Ensure customer satisfaction by addressing technical demands' acting as a point of contact' and collaborating cross-functionally. - Become an expert on our products and services' stay up-to-date with new features and enhancements. - Contribute to providing feedback for product advancement.
Qualifications: - Strong written and verbal communication skills in Italian and English. - Advanced analytical and problem-solving skills with the ability to develop quick situational decisions. - Solution-oriented mindset to understand and solve complex customer issues. - Experience with cloud technologies will be considered an advantage. - Proven track record of achieving customer satisfaction goals.
Additional Information: - Competitive salary' regular shift. - Unique social benefits package which includes: Additional Health Insurance, Life Insurance, Food Vouchers, Compliment Cards, Transportation Allowance. - Team Building activities' Charity events and initiatives and many other company events. - Internal trainings following the leading global standards. - Great office locations and work at home option. - Rewards and recognition programs.
✔ Sutherland Global
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