Customer Service Specialist (Temp - 18 months)
Adidas
Monza
25
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Azienda: Adidas Monza
Our offices, from Herzogenaurach to London, Berlin, Amsterdam, Warsaw, Athens, Milan, Manchester and Paris, are centers of creativity and collaboration.
We aim to be Europe's best sports brand, seeking pioneers and visionaries to join our bold journey.
At adidas, you're not just getting a job; you're invited to make a global impact, joining a team that values creativity, courage and innovation.
Are you ready to be part of our journey? Purpose of the role: We are searching for people who can operate & grow in a multinational environment bringing skills and passion to a challenging and constantly evolving industry.
The scope is to offer reliable & competitive service to adidas partners, while establishing the most efficient and effective framework for enhanced collaboration, all in accordance with adidas Group guidelines, policies & strategy.
What you'll do: Execute overall strategy for the Account Operations organization in-line with the global adidas strategy.
Embrace the cluster’s priorities and focus on the zone’s initiatives & specificities.
Apply adidas standards, policies, procedures & best practices in daily work.
Manage customer’s orderbook (order to invoice) and drive the efforts cross-functionally to deliver accurately on-time & in-full.
Secure order entry has been executed from the relevant teams and tools with % accuracy & within the defined timelines and rules.
Execute order amendments in system if needed.
Monitor delays, highly focusing on launches availability and execution, in line with Marketing activation plans.
Manage customers Claims & Returns.
Ensure reliability and responsiveness to customer requests and complaints to enhance Customer Satisfaction.
Attend meetings & virtual meetings with assigned customer portfolio & affiliated departments.
Work in close collaboration with the key stakeholders and support them by providing specific expertise in the processes involved.
Optimize reports & analysis tools to detect, call out and mitigate risks, to drive shipment rate and contribute to marketplace revenue.
Measure progress on defined KP Is & follow up with mitigation action plans when needed.
Participate in SAP & other Account Operations tools testing processes & future enhancements.
Skills you'll need: MS Office / SAP / Salesforce / Power BI.
Excellent written and verbal communication skills.
Excellent interpersonal skills with customer-oriented & solution-oriented mindset.
Team player, well organized, with enthusiasm, curiosity & initiative.
Life at adidas: Annual bonus Canteen Internal Gym Free access to self-learning platform Employee Assistance Program (personal counselling on variety of topics) Hybrid working model
✔ Adidas
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