Business Performance Manager

Business Performance Manager Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future.
With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers.
The opportunities presented through digitalisation and new technologies are offering a new era of shipping.
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together.
Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers.
In our global team we value, respect, and embrace different opinions and diversity.
Safety, environment, and wellbeing are our foundation, and we never compromise them.
Marine Parts and Field Service (PFS) Business Performance Development team is dedicated to optimizing the end-to-end value chain, ensuring customer value and operational excellence.
By leveraging Continuous Improvement, Service Design, and Agile methodologies, the team identifies and drives opportunities for improvement while maintaining the performance of critical processes and business applications.
We are looking for a motivated, results-driven, performance and development-oriented person to join and strengthen the Business Performance Development team.
In this role, you will report to General Manager, Business Performance Development.
Business Performance Management plays a critical role in the transformation journey of Parts and Field Service business towards smooth and efficient operations.
The preferred location for this position is in Finland, Italy, UK or Switzerland but also other locations can be considered.
Your role and responsibilities As a Business Performance Manager - Service Designer , your role will include: Ownership of the governance of the knowledge and training platform and concept, securing & coordinating regular training, updated training content and mode of delivery.
Securing that training and training approach meet the expectations of the users.
Ownership of dedicated IBPM processes, securing with Process Managers and Business Owners that the content is up to date and follows agreed principles.
Taking a coordinative approach to securing Process Governance and monitoring of correct Business Application usage.
Apply Service Design process, mindset, workshops and discussions with various collaborators and partners, securing a better user experience throughout our applications and processes.
Coach internal colleagues in Service Design principles.
To be successful in this role, we expect you to have: Experience in service design, process mapping and visualization skills.
Proactive, goal-focused, with a learning mindset and can-do attitude.
Great facilitation, collaboration, visualization and communication skills.
Operational excellence and continuous improvement mindset.
Analytical and fact-based decision making and problem-solving skills.
Practical experience/knowledge of Agile development methodologies is seen as an advantage.
Experience from having worked in B2B Service Environment is an advantage.
Power Bi knowledge is a good advantage.
Fluent in English language, both written and verbally.
What we offer We offer you a great opportunity to contribute and shape our business performance management & own the training processes and tools.
You will be working with strategic development initiatives that play a critical role in executing FS&WS strategy.
In this role, you will have an extensive network of stakeholders from all Wärtsilä businesses as you will be closely collaborating with them to design, implement and roll-out changes to large communities.
Your role will be to successfully develop and implement continuous improvements.
Contact & next steps Does this sound like the job for you? If yes, we hope to hear from you before the application deadline 23. 10. 24 , through submitting your application through our career’s portal.
Are you still wondering if you should apply and would like to get something clarified? Please reach out to the hiring manager: Sarah Hjortman, through sarah. hjortman@wartsila. com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. #J-18808- Ljbffr