Wholesale Customer Service Specialist - Italian speaking

Contratto: tempo indeterminato

Who We Are: Kontoor Brands' Inc. (KTB) is the parent company of Wrangler' Lee and Rock &, Republic' with owned manufacturing facilities in Mexico and Nicaragua.
Kontoor also owns and operates over 140 retail stores across the globe.
Our global company employs more than 15'000 people in 65 countries' with world headquarters in Greensboro' North Carolina' and regional headquarters in Geneva and Hong Kong.
Job Posting: Wholesale Customer Service Specialist Lee &, Wrangler Location: Nottingham Kontoor Brands is a global lifestyle apparel company' with a portfolio of some of the world's most iconic denim brands: Wrangler and Lee.
We design' manufacture and distribute superior high-quality products that look good and fit right' giving people around the world the freedom and confidence to express themselves.
Wrangler has represented genuine style and comfort since it first started making jeans in 1947.
Rooted in the American West' the brand blends a rich legacy of cowboy cool with a commitment to unmatched quality and timeless design.
Lee is an iconic American denim and casual lifestyle apparel brand founded by H.
D.
Lee.
Backed by 130 years of purposeful design and craftsmanship' the brand inspires people to stand tall and live with confidence.
What's the scope? This Wholesale Customer Service Specialist role is an exciting opportunity to shape the Jeanswear brands.
As our CSR you will work proactively in order to deliver excellent service to a group of customers in terms of: - Order management, - Deliveries, - Manage returns and reconcile customer debit notes, through clear and concise communication' in line with policies &, procedures as defined in our Customer Service manual.
As our Wholesale Customer Service Specialist you will, - Identify and assess customers' needs to achieve satisfaction, - Build sustainable relationships with Customers ensuring they are informed of new products' special actions' available stock and more. - Liaise with internal stakeholders such as the Credit Department to ensure all queries are resolved' the Planning Department to ensure full and on time coverage of orders' and the DC/ Logistics to ensure special handling is carried out correctly' delivery time is respected along with transport lead-times or claims.
Work closely with the Sales teams' to manage the orderbook and unblock any held orders. - Ensure timely communication' in-line with customer expectations and brand objectives' highlighting any risk or opportunity. - Support the local Marketing teams making sure all POS materials are available to our customers' and all promotional activities are well communicated into local languages following the company's guidelines - Handle and resolve all issues ensuring best interest of both the Customer and Company is kept at heart. - Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience. - Authorise sundry credit notes for commercial reasons (i. e. discount and price discrepancies' shortages and lost in transit) strictly following the company's guidelines and rules. - Highlight any problems/errors regarding all issues related to Key Accounts' informing all parties involved. - To keep direct contact with Key Accounts' promptly providing them with any needed information about their orders' shipments' DC closures' etc. - Be ready to support the EMEA Wholesale' Retail and E-com CS teams to fill any gaps needed to ensure continuity of business. - A degree of flexibility is needed to ensure all urgent tasks/ deadlines are completed to the timescale required.
Skills for Success: - Happy to work in a fast paced and dynamic environment - Customer service experience - Experience of working within our industry would be an advantage - Language skills, native or fluent speaker in Italian plus English - Analytical Skills, Well organised' methodical and accurate - Good knowledge of Microsoft office' intermediate excel skills would be an advantage. - Excellent communication (verbally &, writing) and problem-solving skills' - Customer orientated - Ability to work as part of a team - High level of attention to detail We offer: We value trust and transparency and focus on collaboration and teamwork.
We live by our clear Purpose' Mission &, Values where we strive for continuous innovation &, cutting-edge sustainable technology.
We offer competitive benefits' perks and personal development opportunities, - Attractive salary package, - Discount on our brands, Wrangler &, Lee, - Casual Denim dress code in the office and outside of work, - Multi-cultural' diverse and inclusive workforce where we foster many different nationalities, - Employee resource groups focusing on diversity' sustainability' wellbeing and social activities, - Development opportunities in a growth-driven environment, - Benefits of a global company.
Why Kontoor Brands? At Kontoor' we offer a comprehensive benefit package to fit your lifestyle.
Our benefits are crafted with the same care as our products.
When our employees are healthy' secure' and well' they bring their best selves to work.
Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family's needs - now and in the future.
We offer resources to support your physical' emotional' social' and financial wellbeing' plus benefits like discounts on our apparel.
Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents' Flexible Fridays' and Tuition Reimbursement.
We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members.
Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.

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