Tech Support Internship Italy

Team. blue was created in June 2019 by the merger of regional leading hosting providers Combell Group, Register Group and TransIP Group and offers digital presence and enablement tools such as domains, hosting, email, VPS and applications to over 2 million SME, So Ho and developer customers across Europe. The group consists of several well-known and respected brands, spanning across thirteen European countries and operating under several brand names for each jurisdiction with a bloodline that represents total commitment to customers. The group consists of several well-known and respected brands, with more than 30 brands across Europe and over 2,000 employees.

We are looking for a passionate Tech Support Internship Italy to be integrated into our Team located in Bergamo.

Role

Managing customer requests by phone, email and chat

Supporting customer requests regarding domains, hosting, email and connectivity

Customer Care data analysis and reporting

Net promoter score system

Use of customer support tools and business intelligence

Requisition

Diploma of Technical Institute or equivalent

Good aptitude for problem solving and direct contact with the customer

Basic knowledge of connectivity

Good expressive and synthesis skills and a good language property

Basic knowledge of English

Team working skills

Commercial attitude Supporting customer requests regarding domains, hosting, email and connectivity

Commercial attitude