Sr. Service Designer

Stipendio: 30.000 - 50.000

Fresenius Medical Care, a worldwide multinational company leader in the production of dialysis machinery and in the delivery of services for the treatment of renal insufficiency, is looking for a Sr Service Designer for the Digital Services and Solutions team.
The required profile will report to the Director of User Experience – Digital Services and Solutions.
The Service Designer will have the opportunity to work with our global multidisciplinary product teams to build service offerings for Fresenius' multifaceted ecosystem.
The primary responsibilities will include conducting generative discussions with stakeholders to find opportunities for innovation, collaboratively collecting requirements during the discovery phase, prototyping design of enhanced business processes, and testing innovated solutions.
This role demands gaining deep domain knowledge, services, and product expertise to propose enhanced solutions.
We are looking for an effective problem-solver who is resilient, adaptable, and flexible when dealing with changes, ambiguity, and possesses excellent organizational, communication, interpersonal, and teamwork skills.
The position is based in Italy, with an Italian contract and 100% remote working, and may require up to 15% yearly travel, including domestic and international.
CRITICAL DUTIES AND RESPONSIBILITIES Partner with various stakeholders, including product managers, product owners, technology partners, business analysts, and others, to define service requirements and goals.
Identify customer and user needs and opportunities for improving customer and user journeys.
Lead end-to-end service design projects, from initial generative research to identify areas of improvements and innovations through ideation, prototyping, and evaluative research to ensure alignment with users and business needs.
Conduct user research, usability testing, and customer journey mapping to gain insights into user behaviors, pain points, and preferences.
Triangulate and synthesize data from a variety of sources to develop a comprehensive understanding of our users and their workflows.
Contribute to goal settings for customer experience.
Communicate findings and recommendations for improvements.
Contribute to product vision and roadmaps.
Develop service blueprints, maps, and other visualizations to communicate desired service design.
Analyze data and feedback to measure the effectiveness of the service design through customer satisfaction scores to make improvements.
Map out processes and services to identify areas of improvement and optimization.
Propose solutions to design challenges that may hinder customer experiences.
Serve as a Human Centered Design and User Experience ambassador across the entire organization.
Conduct and participate in design reviews and feedback sessions.
Mentor and coach junior designers.
Stay informed and updated with the latest UX trends and industry standards.
Perform other related duties as assigned.
REQUIREMENTS Bachelor's or Master's degree in Human fields, Industrial/ Product Design, Cognitive/ Experimental/ Behavioral Psychology, Anthropology, or related fields (or equivalent professional experience). 5 years’ experience in Service Design for large-scale enterprise solutions.
High level of technical knowledge in development methodologies, design, and project implementation.
Ability to recognize and distinguish value-add, strategic activities versus “busy work. ” Solid understanding of UX processes, tools, and templates.
Working knowledge of Figma.
NB: FOR THE SELECTION PROCESS A PORTFOLIO LINK OF WORKS IS REQUIRED.
SKILLS & PERSONAL TRAITS Proactive, self-learner, self-directed, and self-motivated.
Strong business acumen.
Persuasive storytelling and influence.
Poised under pressure; able to think on one’s feet.
Highly organized and detail-oriented.
Strong written, verbal, visual communication, and interpersonal skills.
Ability to work under tight schedules and multitask.
Professionals aligned with the required profile will be contacted.
We thank in advance the other candidates, who will not be provided with direct feedback.
We will keep their profiles for future opportunities.
Fresenius Medical Care promotes equal opportunities and a diverse environment – ALL talented applications are welcome Career with a purpose: We offer an opportunity to create and deliver treatments that save and change lives for the better.
We’ll support your ongoing development.
And you’ll be part of a dedicated team of people who inspire each other to create the best possible healthcare outcomes each and every day.
Inclusion and diversity: Joining Fresenius Medical Care means becoming part of a team that values diversity.
We embrace the wealth of different backgrounds, cultures, experiences, and opinions that make up our workforce and strive to create an inclusive atmosphere in which all our employees feel valued.
Stability: Developing innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth.
This position provides our 125,000 employees with the stability and security they need to help improve the lives of our patients.
Learning and development: We offer participation in programs at world-class business schools, leadership development, regular training for our nurses, healthcare professionals, and manufacturing staff, and digital access to high-quality educational content for all employees worldwide 24/7.
Local benefits: Our employees enjoy both local and global opportunities for growth and personal fulfillment.
We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere.
Work-life balance: We want to empower people to deliver better care.
Therefore, we promote a better work-life balance through flexible working hours, part-time models, and the possibility to work from home.
J-18808- Ljbffr

Stipendio: 30. 000 - 50. 000

Salario minimo: 30.000 - 50.000 €