SPA Receptionist

Job Description As a Spa Receptionist you will be the first point of contact for our guests setting the tone for their spa experience.
Your role is to provide warm and professional service handle reservations and ensure smooth operations at the front desk.
This position requires a customerfocused attitude strong organizational skills and a passion for wellness.
Greet and welcome guests with a friendly and professional demeanor.
Provide information about spa services treatments and wellness programs.
Assist guests with checkin and checkout processes ensuring a seamless and enjoyable experience.
Manage spa appointments and reservations using our booking system.
Coordinate with spa therapists and other team members to ensure efficient scheduling.
Handle changes or cancellations to bookings while accommodating guest needs.
Answer phone calls emails and other inquiries in a courteous and efficient manner.
Process payments and manage cash handling accurately.
Maintain an organized and clean reception area including managing spa brochures and promotional materials.
Address guest requests concerns and feedback promptly and professionally.
Assist in creating a relaxing and welcoming atmosphere enhancing overall guest satisfaction.
Ensure that all guest interactions are handled with the utmost respect and confidentiality.
Stay informed about the spas services treatments and retail products.
Promote spa products and upsell treatments or packages as appropriate.
Provide recommendations based on guest preferences and needs.
Work closely with spa therapists and management to ensure smooth daily operations.
Assist with any special events or promotions organized by the spa.
Contribute to a positive and collaborative team environment.
Adhere to health and safety regulations including maintaining cleanliness and hygiene standards.
Ensure the privacy and confidentiality of guest information at all times.
Qualifications : Requirements High school diploma or equivalent required; additional education in hospitality or related field is a plus.
Previous experience as a receptionist or in a customer service role preferably in a spa or wellness environment.
Strong communication and interpersonal skills with a professional and approachable demeanor.
Proficiency in using booking systems and Microsoft Office Suite.
Ability to handle multiple tasks efficiently in a fastpaced environment.
A genuine interest in wellness luxury and exceptional guest service.
Flexibility to work various shifts including weekends and holidays.
Note: Customization may be included for any specific local or legislative requirements such as work permits # Levni Istanbul Hotel # Handwritten Collection # Accor # Career # Hotels # Istanbul #oldcity #historical #peninsula Remote Work : No Employment Type : Fulltime