Senior Project Consultant

Senior Project Consultant Milano, Hybrid About us: Toluna Group empowers leading brands and agencies to conduct research without limits by unifying the best of technology, the best of research science, the best of global panel, and made-to-measure service to scale your business.
Toluna Group is powered by 2500 employees worldwide, delivering critical insights in over 90 markets to over half of the Fortune 500.
Together, we strive to push the field of market research toward a better tomorrow.
Summary of role: Your primary focus will be to deliver a great client experience by meeting clients' strategic insights needs, either by supporting their Do- It- Yourself (DIY) studies, Assisted DIY, and field and tab projects on our Toluna Start and Confirmit survey platforms and Toluna Analytics reporting platform.
We have great onboarding training sessions to support you on this journey.
Responsibilities: Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
Partner with clients to establish critical goals, key performance indicators, and success measures while leading the client in achieving their goals.
Be an advocate for clients’ needs.
Work on both quantitative and qualitative studies.
Be an expert for our clients.
Responsible for initial end-client training and onboarding on our platform and processes.
Proactively contact and train clients on new products/enhancements.
Train clients/users on custom survey approach.
Ongoing account support for end-clients using our platform.
Adoption and championing of all platform-based solutions.
Project Management on our platform.
Questionnaire optimization/logic review.
Routinely review client’s programming to ensure best practices are met and implemented.
Program surveys or work with Survey Programming team (according to agreed rules).
Responsible for programming projects in a timely manner while keeping the client updated throughout the process.
Ensure programming edits are implemented accurately and test link is checked before sending to client.
Coordinate overall project activities.
Update client on progress at regular intervals and provide regular fieldwork updates to the client.
Monitor data quality on projects.
Perform data quality checks including regular review and removal of poor quality open-ended responses.
Administer/monitor fieldwork either fielded by you or fielded by the Field management team (according to agreed rules).
Ensure the accuracy of the final data delivered and the statistical tables produced.
Ensure timely communication with sales and client lead is being practiced; attend client calls or face-to-face meetings as required and depending on location.
Support Team Leads with some admin tasks and management tasks.
Required skill set: A high level of professionalism and integrity.
Self-motivation. 5-8 years of experience.
Mandatory advanced level of English (written and spoken); and if not a native speaker, high level of Italian as well.
The ability to work in a very fast-paced environment.
Able to work independently.
Be proactive while multi-tasking and taking a hands-on approach with a can-do attitude.
Exceptional project management abilities, with a proven track record of successfully leading and managing multiple projects from start to finish at the same time.
Excellent communication skills, including the ability to communicate processes and ideas to a broad range of audiences, including clients and internal stakeholders.
Our values: Acting with ownership: We take initiative, do what we say, and communicate truthfully with our clients and colleagues.
Bringing a forward mindset: We are action-oriented, with a commitment to always strive for excellence.
Collaborating with curiosity: Our approach to teamwork is centered on connectedness, togetherness, and curiosity.
Discussing openly, committing jointly: We communicate openly and respectfully through evidence-based debating that enables us to make timely decisions.
Embracing empathy: We strive to be inclusive and empathetic, understanding others' needs and elevating them.
What we offer: At Toluna, you will find an exciting and multicultural place to work.
We employ the best and the brightest in our industry and we are always looking for rising stars to join our team.
We are proud of our staff members and we offer competitive salaries, a wide range of benefits, and the chance to progress your career within a truly global organization.
Toluna is an equal opportunities employer.
We commit to keeping Toluna an inclusive, respectful, equal, and diverse workplace.
One small way we’re focused on moving ourselves – and the world- forward.
With +40 million influencers across the globe, we look like you do, like the world does: made up of every ethnicity, social background, sexual orientation, religion, gender, age, or ability.
Join our global team.
We welcome big thinking and reward great work. #J-18808- Ljbffr