Office Associate III- Prevention/CSA (Shenandoah Valley)

Hiring Range: $36,141 to $37,948 Full Time or Part Time: Full Time This is an office/clerical position supporting the Prevention Services unit and the Children’s Services Act (CSA) unit.
This position works in service or administrative program area(s) performing a broad variety of office and program support responsibilities that require applying some program knowledge and office and administrative practices, policies and procedures to perform specific office support activities.
Assists in providing emergency shelter as mandated and required.
Opening, closing and purging cases in accordance with state and local policy.
Monitoring the CSA accounting email, matching reports to invoices for processing.
Monitor incoming faxes and mail, forwarding messages and mail to appropriate workers.
Drafting correspondence; scheduling appointments; organizing, updating, and maintaining physical and electronic files for the Prevention and CSA units.
Providing information to callers and processing referrals.
Creating, recording, maintaining, and distribution of documentation utilized in meetings (minutes, agendas, signature sheets, sign in sheets, staffings, etc).
Maintaining calendars and schedules for the unit, completing and submitting timesheets for the Prevention and CSA units.
Processing and collecting copayments for CSA cases.
Collecting and monitoring case specific data.
Provide resources/information to diversionary placements.
Process court orders and ensure that they are delivered to the appropriate worker.
Submit and track referrals for the Prevention and CSA units.
Maintain vehicle travel and maintenance logs for the Prevention and CSA units.
Answer routine questions concerning activities, programs, policies, procedures and rules governing department or activity.
Other duties as assigned to support agency operations.
Working knowledge of: Office practices, equipment, standard clerical techniques, and computer-driven word processing Terminology, principles, and methods utilized within the assigned area Business English, spelling, punctuation, grammar and arithmetic Some knowledge of bookkeeping may be required Skill in: Operating a personal computer to enter, retrieve, review or modify data Utilizing word processing, spreadsheet, database, scheduling, or other software programs Operating other office equipment such as a printer, copy machine, fax machine or other electronic data-entry equipment May perform basic maintenance of computer system and office equipment Demonstrated ability to: Interpret policy and procedural guidelines and resolve problems and questions Accept direction and follow established procedures Compile reports from records; type with accuracy at the speed required by the position Communicate effectively orally and in writing (email, letters, fax) Exercise independent judgment, discretion and initiative in completing assignments Exercise tact and courtesy in contact with the general public Establish and maintain effective working relations as necessitated by work assignment Keep abreast of any changes in policy, methods, computer operation as pertains to assigned areas Use independent judgment with little direct supervision Perform calculations using percentages and decimals Read and understand assigned reports Create, update, and maintain spreadsheets in Microsoft office and Google Sheets Utilize the internet to quickly search for accurate information, send and receive professional emails, and update accounts and passwords Conduct effective interviews both face-to-face and by telephone Provide excellent customer service Minimum Qualifications ( Education, Experience, Licensure, Certification): High school diploma supplemented with related secretarial or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Possession of a valid driver’s license in the Commonwealth of Virginia.
Must pass the agency’s background checks.
Applicants may be subject to a Criminal History Background search, Central Registry search,DMV/driving record check, and/or pre-employment drug screen.
This investigation may include fingerprint checks ( State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.
All offers are contingent upon satisfactory results of the required checks and screening.
All employees must have a valid driver’s license to operate a motor vehicle in the Commonwealth of Virginia.
Driving record must meet agency requirements.
Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.
APPLICATIONS, RESUMES, AND REFERENCES FOR THIS POSITION MUST BE SUBMITTED ELECTRONICALLY THROUGH THIS WEBSITE.
A RESUME MUST BE PROVIDED WITH THE APPLICATION AS WELL.
MAILED, EMAILED, FAXED, OR HAND DELIVERED APPLICATIONS AND RESUMES WILL NOT BE ACCEPTED.
THIS WEBSITE WILL PROVIDE A CONFIRMATION RECEIPT WHEN THE APPLICATION IS SUBMITTED FOR CONSIDERATION.
Consideration for an interview is based solely on the information provided.
Applications/ Resumes must include complete work history.