Junior Business Account Manager

Join Qomodo – the fintech reshaping the payments and BNPL ecosystem! At Qomodo, we’re building the future of finance with a dynamic team that has experience from world-renowned startups such as Rocket Internet, Delivery Hero, Sum Up, Amazon, Everli, Scalapay and Doctolib.
Backed by a record-breaking pre-seed funding round, supported by top-tier angels and Venture Capitalists, we’re looking for ambitious individuals ready to make an impact in a fast-paced and innovative environment.
What are we looking for? We’re searching for a driven and proactive Junior Business Account Manager to own, nurture, and grow a portfolio of merchants while ensuring they are delighted by our services.
If you’re excited about creating meaningful relationships, improving service adoption, and driving business success, we want to hear from you! Key Responsibilities Merchant Portfolio Management (50%): Ensure the profitability and sustainability of a specific merchant portfolio by building strong relationships and delivering exceptional service.
Upselling and Cross- Selling (20%): Promote additional products and services to your portfolio, identifying opportunities to enhance merchant satisfaction and drive revenue growth.
Churn Prevention (20%): Proactively anticipate potential issues or dysfunctions with merchants and implement solutions to prevent churn.
Backoffice Support (10%): Handle administrative and operational tasks to support merchant management and ensure seamless processes Expected Key Results Retain the current portfolio of merchants without churn Increase conversion rates within the merchant base Boost adoption and involvement among key merchants, particularly early adopters Requirements Must-have Bachelor’s degree (field of study is not a constraint) Fluency in English Nice-to-have Previous experience in a startup or scaleup environment