Inbound Excellence PM Leader, Global Operational Excellence
Amazon EU SARL (Italy Branch) - D68
Milan
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Azienda: Amazon EU SARL (Italy Branch) - D68 Milan
The Inbound Excellence Performance Management Leader (PML) in Global Operational Excellence develops the Operational Excellence and drives Amazon growth in a cross-functional environment with Cross Dock and Fulfillment Center Operations, Transportation, Analytics and other stakeholders across the Supply Chain.
The Process Improvement Leader defines and monitors relevant metrics, eliminate transportation disruptions, reduce negative impact of supply chain backlog and connects them with shop floor processes and identifies opportunities for performance improvement as well as corrective and preventive actions.
They provide in-depth analysis of data for decision making in order to ensure reliable delivery and visibility of Amazon value streams.
The Process Improvement Leader develops projects and initiatives, presents them to senior management on a regional level.
While we center on EU level, the PML owns the design and roll-out of their initiatives globally.
The role requires the ability to communicate and influence at all levels, process understanding as well as good analytical background.
They strive consistently to excel on highest standards in Amazon to increase customer satisfaction by providing fast, reliable world-class services.
The successful candidate will have strong project management skills, operations management experience combined with analytical knowledge and is comfortable facilitating ideas and working from concept to execution.
This role will also develop tools with support of analytics team to help decision making based on data and trend for business partners to drive improvements.
We are seeking a leader with passion and skills in process improvement, program management as well as a strong background in Operations, Transportation, Supply Chain or Analytics to join our EU team in Luxembourg or any of our European Fulfillment Centers or Corporate Offices.
You want to strive hard to find out about what we do not know yet and provide your stakeholders with the data to be right a lot in taking decisions for excellence in customer delivery experience.
The PML leads daily process performance management, improvement programs, scrutinizes data to find defects and brings to light new ideas for more efficient and effective processes enabling a better service to our customers, such as to identify opportunities to ship and deliver packages more accurately on-time, faster and cheaper to customer promises.
This will also involve work with various stakeholders and partners from Operations Fulfillment Centers, IXD, 3P nodes, Amazon Transportation, Supply Chain, Planning Systems, Finance and Customer Service.
The PML is accountable for developing their network and understanding processes end to end to help stakeholders making right decision in their stream and fixing complex issues.
They are responsible of applying statistical models on our operational challenges and giving recommendations on practical implementation based on their findings.
They take advantage of static methods and partner with analytical team.
Key job responsibilities• Drive our existing process improvement roadmap bringing new ideas and projects for more reliable performance, influencing stakeholders making right decision for Customer Delivery Experience outstanding performance • Drive speed and on time delivery improvements by removing negative impact of transportation disruptions. • Act as ambassador and enabler for our front-line teams, making sure we detect problems ahead of customer impact, identify root causes and implement corrective actions. • Collaborate with internal and external stakeholders. • Implementation of new processes and methodologies across the organization. • Development of assessments and reports to quickly understand the business impact of trends and make decisions based on available data. • Reporting and analysis through tools, portals and reports; following solution-driven approach to systems and processes, using advanced computer literacy and manipulating/mining data from database tables. • Pull and report data from numerous databases (using Excel, SQL and / or other data management systems) and to perform ad hoc reporting and analysis as required (coding skills are optional). • Be required to travel 20% of the time About the team The Speed and Service Programs team is part of EU STEP ( Supply Chain, Transportation Planning & Operational Excellence).
Structure aims to deliver greater efficiency, faster execution, and sustainable growth.
The Speed and Service Programs team is responsible for One- Day plus (1D+) Speed, Delivery Estimate Accuracy (DEA), and On Road Delivery Service.
This consolidation creates a unified DEA and Speed organization, enabling improved performance in our two critical customer metrics.
The Speed team champions 1D, 2D and 3D+ delivery speed across EU5 and Expansion countries providing a link between Stores and operations.
It enables improved on-time performance, measured through DEA, across EU13, by leveraging synergies from the end to end (E2E) DEA programs, the CF DEA organization Global Operational Excellence (GOX) and the AMZL DEA team.
The team continues to support talent programs and talent planning.
BASIC QUALIFICATIONS Basic qualifications:• Bachelor's degree• Experience implementing repeatable processes and driving automation or standardization• Experience defining program requirements and using data and metrics to determine improvements• Experience defining and executing program requirements• Experience managing, analyzing and communicating results to senior leadership• Experience owning program strategy and end to end delivery• Experience using data and metrics to drive improvements• Experience in program or project management• Experience delivering cross functional projects• Proven ability to lead cross-functional programs and project.
PREFERRED QUALIFICATIONS Preferred qualifications• Experience in delivering large scale projects within scope, time, budget and quality• Expertise in Fulfillment Center and/or Cross Dock Operations• Effective collaboration with tech team• Good understanding of Transportation process
✔ Amazon EU SARL (Italy Branch) - D68
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