Hotel Front Desk Agent/ Guest Relations - Hotel Cipriani

Hotel Cipriani, a Belmond hotel, is located in the heart of Venice and known for its luxurious accommodations and exceptional service, embodies the romance of the Italian city and the glamour of its timeless beauty.
We are looking for a Front Desk Agent/ Guest Relations professional who will serve as a welcoming figure for our distinguished guests.
This role combines responsibilities of guest relations and front desk operations, ensuring that every guest enjoys a seamless and delightful experience from check-in to check-out.
Key responsibilities include managing reservations, performing check-in and check-out duties, addressing guest inquiries, and resolving any issues that may arise during their stay.
The ideal candidate should possess a warm and engaging personality, a passion for hospitality, and exemplary customer service skills.
Requirements Minimum of 2 years of experience in a front desk or guest relations role, in a luxury hotel environment.
Fluent in English; proficiency in Italian and another language is preferred.
Strong communication skills and the ability to connect with guests.
Proficient with hotel management software; knowledge of Opera PMS is a plus.
Excellent problem-solving skills and the ability to handle stressful situations with grace.
Attention to detail and a commitment to providing high-quality service.
Candidates must be entitled to work in Italy at the moment of application.
Benefits We offer: Seasonal Labour contract according to C.
C.
N.
L.
Settore Turismo Accommodation for non-residents in our Staff House with canteen and gym.
Welfare Program and Life Insurance.
Learning activities and trainings throughout the season.
Discovering Belmond Program, which offers complimentary accommodation at Belmond properties and discounted rates.
Career opportunities within our Belmond properties.
About Us: Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys.
From hotels and trains to river cruises and safari lodges, Belmond’s Slow Luxury invites guests to discover a new pace of travel as they savour time, engage with local culture, and connect with nature and people around them through incomparable experiences and unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 44 properties spread across 25 countries and territories.
Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself.
A pioneer of slow travel, Belmond has been operating the Venice Simplon- Orient- Express since 1982. Belmond later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urbane icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park.
As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future.
Working with communities and local talents, together with the world’s most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel.
Since 2019, Belmond has been part of the world’s leading luxury group, LVMH ( Moët Hennessy Louis Vuitton).