Help Desk Consultant I
VILLANOVA UNIVERSITY
Villanova
25
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help
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Azienda: VILLANOVA UNIVERSITY Villanova
If you have questions about the application process, please refer to the Applicant FAQ's .
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Grad students only.
Excellent written & oral communication skills & customer service skills required.
Summer, Fall, Spring positions.
Provide first level help desk support to faculty, staff & students.
Assist with computer problems, provide diagnosis and resolutions.
Log calls utilizing help desk system No Experience Necessary! UNIT will provide ALL the training Salary $13. 00 per/hour Please Contact Kimberly Walter Posting Details Do you have questions about the application process? If so, please refer to the Applicant FAQ’s.
Position Information Posting Number: ...V Position Title: Help Desk Consultant I Posting Type Student Hours/week: 20 hours per week Eligibility: Work study preferred but open to all students Semester 2024-2025 Academic Year Location St.
Mary's Hall Detailed Work Schedule Number of positions: 6 Department: 715-UNIT - Technology Support Services Contact Name: Kimberly Walter Contact Phone/ Extension: 94899 Position Summary Information Job Description Summary: * Provide first-level help desk support to provide support for all UNIT -supported systems. * Consult with students, faculty, and staff regarding issues with Villanova technology and systems. * Assist with computer problems and provide diagnosis and resolutions. * Log calls utilizing the Team Dynamix ( TDX ) ticket system.
Requirements: Must be a graduate student.
Some technical knowledge to support the IT infrastructure. * Excellent written and oral communication skills. * Excellent customer service skills.
Additional Information: * Summer, Fall, and Spring position. * UNIT will provide ALL training.
Physical Demands Summary: Wage Rate: $13. 00 Posting Detail Information Closing Date (11:59pm ET): 05/21/2025 Open Until Filled Yes Posting Specific Questions Required fields are indicated with an asterisk (*). * Are you currently a registered Villanova student? Yes No * Are you eligible for work study? Yes No I don't know * What is your availability? (days and times)( Open Ended Question) * Have you ever worked on campus before? If “Y”, what department and semester/year?( Open Ended Question) Optional Applicant Documents: Required Documents Resume / Curriculum Vitae Optional Documents Cover Letter / Letter of Interest #J-18808- Ljbffr
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