Front Office Supervisor

The role Courteously and accurately answers inquiries from potential guests and accepts hotel reservations Ensure Outstanding customer care at all times Maintains a friendly, cheerful and courteous behaviour at all times Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns Supervise daily shift process Supervise all team members adhere to standard operating procedures Train and help new front desk employees The candidate: 3+ years of related experience in the hotel industry or customer service Able to speak 2/3 languages effective communicator who can provide information and respond to groups of managers, coworkers, vendors, and customers Must be available to work weekends and holidays Administration skills (basic computer skills are necessary) The ability to work flexible days and hours Comfortable interacting with many types of personalities Multitaking working personality, problem solver, able to take quick decisions