Documentation Specialist

Documentation Specialist

Date posted 12/21/ Location Cernusco sul Naviglio | Italy, Marano di Napoli | Italy, | Italy, Milan | Italy, Rome | Italy Company Worldline
Our daily task in the Data Magagement team is to develop reports in various formats for external and internal stakeholders in card-based payment transactions, to expand the interfaces and to maintain our data management systems. We are a collegial, helpful team with a positive "error culture" that is looking for an open-minded person to join us. We place a great deal of trust and freedom in our employees and expect them to inspire our customers with passion.

Core Responsibilities:


• Document Design and Layout: Developing and managing templates for automated document production using Doc1 or in the future environment similar tools.


• Quality Assurance, Document Maintenance: Ensuring the accuracy and consistency of the existing documents, and adherence to compliance and branding guidelines.


• Data Handling and Integration: Utilizing data from various sources to create personalized, customer-centric document communications.


• Testing:  Generating customer/data type-specific testing files and performing end-to-end development testing.  


• Incident handling:  Successfully resolving the reported incidents and ad-hoc urgent tasks.  


• Workflow Automation: Implementing and maintaining automated workflows to streamline document creation and document distribution processes.


• Collaboration and Communication: Working closely with cross-functional business teams, including Project Managers, Product Owners, Business Engineers, and customer service, to understand requirements and deliver effective solutions.

Qualifications:


• Experience with Doc1/ Engage1: Hands-on experience in using Doc1/ Engage1 or similar document automation and layout tools is essential.


• Technical Skills:  Knowledge of Windows Server, MS SQL Server, and Unix is advantageous. Programming languages is not strictly necessary, but a flair for computer science is beneficial.


• Understanding of Data Integration: Familiarity with integrating and managing data within document automation systems. Knowledge of data formats and basic data manipulation techniques.


• Problem-solving Skills: Strong analytical abilities to troubleshoot and resolve issues related to document design and output.


• Attention to Detail: High level of accuracy and attention to detail, ensuring that all documents meet quality standards and business requirements.


• Adaptability and Learning: Willingness to learn new technologies and adapt to changing business needs related to document automation and customer communication.


• Communication Skills: Effective communication skills to collaborate with team members and articulate technical issues and solutions to non-technical stakeholders.  


• Language skills: B2/C1 level of English, with a willingness to learn German.