Customer Support Specialist with Italian

Job Title: Customer Support Specialist with Italian Job Description Your responsibilities: - Develop an in-depth knowledge of our client's platform. - Provide high-quality product support for customers to effectively resolve their issues through email' chat' and phone. - Communicate thoughtfully to provide answers to questions for both technical and non-technical end users. - Diagnose software problems and resolve customer complaints using established processes. - Provide support &, guidance on non-technical related questions (e. g: marketing' sales' or other e-commerce setup questions) - Communicate thoughtfully and effectively with all customers. - Document troubleshooting and problem resolution steps.
Our requirements: - A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills. - Passionate about creative problem solving for customers and end users. - Fluency in Italian (C1 level) and communicative knowledge of English (B2 level) - Self-motivated' eager to learn and thrive in a collaborative environment. - Capable of adapting quickly to changing priorities - Experience with or able to quickly pick-up: Microsoft Office Suite' G- Suite' Google Sheets' Power Point' Zendesk' and Salesforce.
What we offer: - Full-time employment contract or civil contract with flexible working hours - the choice is yours! - Dive into our comprehensive paid training program and emerge as a customer support legend! - Enjoy a rich social package that includes My Benefit cafeteria' private medical care' and life insurance - because we care about you! - Embrace the freedom of work with no dress code - pyjamas' anyone? - Spread the love and earn extra rewards through our epic employee referral program - because great talent deserves to be rewarded! Location: Poland' Szczecin Language Requirements: English' Italian ( Required) Time Type: If you are a California resident' by submitting your information' you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents