Customer Support Representative (Italian speaker)

Growe welcomes those who are excited to: - Provide personalized assistance and resolutions for diverse customer inquiries via different channels (chats' emails' etc. )' ensuring a seamless and exceptional support experience, - Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries, - Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively, - Collaborate with internal stakeholders such as the product and payments team for faster resolutions, - Identify and escalate customer requests to managers when there's a complex issue.
We need your professional experience: - 1 + years experience in customer support/call center (preferably in the field of i Gaming), - Fluent in Italian' proficiency in English (written and spoken), - Proficient knowledge of customer service' and standard practices and procedures, - Knowledge of sales principles and methods, - Able to maintain customer confidentiality.
We appreciate if you have those personal features: - Proven track record of analytical skills, - Excellent verbal and written communication skills, - Attention to detail, - Problem-solving skills.
We are seeking those who align with our core values: - GROWE TOGETHER: Our team is our main asset.
We work together and support each other to achieve our common goals, - DRIVE RESULT OVER PROCESS: We set ambitious' clear' measurable goals in line with our strategy and driving Growe to success, - BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve.
We adapt today to win tomorrow.