Customer Solution Engineer, Marine

KONE Spa , at the Monfalcone shipyard, is looking for a CSE Engineer, Marine who is accountable for overall solution for the customer, including integrations, solutions, services and products. He/she takes responsibility to define the specifications, and engineering lead times in co-operation with other Front- Line parties, Supply Line, and Area and Global support functions.

She/he works at the customer interface, is an expert on solution selling and participates in customer meetings when needed.

She/he has deep understanding of new and existing KONE solutions and services (e. g. project management, installation and maintenance) across business lines and has a holistic understanding of certain customer segments, cruise, ferry and cargo ships.

She/he takes into consideration all product and service costing and planning aspects when defining a solution e. g. corporate materials from the supply line, local materials from sourcing, costing of engineering, installation and impact on maintenance.

Responsibilities and key activities

Collaboration with sales :

Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard and modernisation cases

Ensures clarity on the solution’s scope, including KONE and possible third-party offerings

Participates in customer meetings and answers customers’ technical questions when needed

Selects the correct product platform on which to make the offering

Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc.

Solution planning – Costing:

Involves engineering, installation, maintenance and project management to understand both the materials and the service cost of the solution

Solution planning – Specs:

Creates product specifications for local materials

Accountable for the technical content of the order to delivery phase

Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed)

Solution planning – Availability and lead times

Coordinates engineering schedules between Supply line and customer

Solution planning – Installability

Ensures that the proposed solution can be installed

Ensures that the cost and work effort impact of installation is part of the solution’s costing, especially in non-standard installation method cases

Solution planning – Maintainability

Ensures that the proposed solution fulfils the customer’s product lifecycle needs

Solution planning – Compliance

Ensures that the proposed solution fulfils codes, regulations and safety requirements

Ensures alignment with environmental regulations

Ensures that the planned solution complies with KONE engineering policy

Key tasks in the KONE Sales process

Provides content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts)

Executes activities for a holistic solution plan

Key tasks in the KONE Delivery process

Accountable for layout coordination

Analyses change requirements, and makes proposals for the new solution plan

Provides solution-related information to Sales, Project Managers, Installation Supervisors and Maintenance Supervisors

General responsibilities

Participates in product release information-sharing sessions

Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio

Contribution to the Customer Solutions Engineering virtual and local network

Contribute to and utilise the Customer Solutions Engineering case library

Is the primary front line technical contact person for the Supply Line Tendering Engineers

Skills and Educational


• Bachelor/ Master’s Degree in Engineering or similar


• Minimum 3-5 years of relevant engineering experience in the Marine business


• Fluent in English and Italian language


• Holistic understanding of different Marine solution types and customer segments


• Technical understanding of offerings in Marine environment


• Good solution and value-selling skills


• Excellent skills in understanding and translating customer needs into KONE technical specifications


• Understanding of Marine installation processes


• Good knowledge of KONE Marine solution-related codes and standards


• Good engineering tool skills e. g. CAD


• Basic knowledge of competitors’ technical solutions


• Good understanding of all the required elements for solution total costing


• Good virtual communication/collaboration skills


• Good team player

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