Customer Services Engineer

Barco designs technology that makes everyday life a little better.
Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences.
Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions).
With a team of over 3, employees, located all around the globe, we realized sales of . 01 million euro in .
Function Barco is looking for a new Customer Service Engineer for the Italian region in order to reinforce its existing team at its Italian office in Milan.
As a Customer Service Engineer, you’ll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly service- and client-oriented company.
Key responsibilities • Provide technical remote and on-site support to Barco’s Corporate and Control Room Customers in the Italy and abroad. • Installation, repair and troubleshooting of Barco hardware and software. • Assist at sales demos in order to promote our Barco’s solutions. • Give product training to partners and end-users• Execute pro-active analysis visits, report and provide suggestions. • Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams• Document actions and solutions in a timely fashion. • Follow training to update your technical, commercial and soft skills. • Build a relationship with the Customers and detect Service sales opportunities.
Requirements Bachelor’s degree in IT Engineering or equivalent proven experience minimum 3 year in a technical customer ( Service/ Sales) environment in Visualization industry Good knowledge of hardware, software and networking technologies.
Communicates fluently in Italian and English.
Knowledge of any additional language is an asset.
Excellent communication skills, both verbally and in writing.
Is service- and client-oriented.
Experience with Barco’s products and Salesforce is a plus.
Available for frequent travelling at least 50% of the time Let's "wow" you with The opportunity to work for an International market leader where innovation matters A variety of inhouse trainings at our Barco University so you can continuously grow & learn as a professional A competitive salary package Company car