Customer Service Representative

Description Join our team in Milano where you’ll be the first and main point of contact for our in-house customer experience.
You’ll manage daily operations related to customer services, as well as training centre administration and reception tasks.
In this varied role you’ll help prepare training documentation, manage trainee files and data, and provide crucial support to ensure regulatory prerequisites are met within this highly regulated and safety critical industry.
As well as the administrative tasks, you’ll be the focal point for customers in our centre and organize logistics and scheduling activities.
We’re looking for you to be organized with high attention to detail, as well as a real focus on data protection considerations and a customer-oriented mindset.
Responsibilities Serve as the main point of contact for administrative duties with both external and internal customers.
This includes office management, administrative tasks, front desk responsibilities, and generating reports for customer service activities.
Support tasks related to Environmental, Health, and Safety (EHS) and facilities, handle local contractors and visits, and organize events.
Manage front and back-office functions to ensure customer service delivery meets and exceeds expectations.
Handle visa management for customers and address local customer requests related to scheduling, changes, and remedial training.
Resolve any issues related to facilities, training, or administration that may impact the customer experience.
Ensure the training centre is ready for clients, including maintaining an optimal coffee corner.
Coordinate internal activities and communication across departments to ensure the training center consistently meets customer expectations.
Oversee the customer satisfaction survey process to achieve the highest level of customer service, as measured by CAE Client satisfaction surveys.
Ensure proper client feedback and coordinate with relevant internal stakeholders, such as Technical Operations, Facilities Management, Training, and Scheduling.
Lead day-to-day client services, developing action plans under the supervision of the Customer Service Manager (CSM) based on customer needs and expectations.
Our ideal candidate has: Experience in an administrative role involving managing, storing, and preparing documentation and personal records Good working knowledge of computer applications including Word, Excel, Power Point Proficient in English and Italian language Customer-focused and strong communication skills Position Type RegularCAE thanks all applicants for their interest.
However, only those whose background and experience match the requirements of the role will be contacted.