Customer Service Agent inbound / outbound (f/m/d) for Spanish and Italian

Contratto: tempo indeterminato

Customer Service Agent inbound / outbound (f/m/d) for Spanish and Italian We currently employ over 200 people in 30 countries worldwide* .
As one of the leading online printing companies in Europe with our flagship stores Infowerk. com and Print24. com' our growth continues to be disproportionately high.
Therefore' we are looking for a full-time employee (f/m/d) for a home office position based in Germany or at our location in Radebeul ( Germany) as soon as possible: As a Customer Service Agent inbound/outbound (f/m/d) you are the first contact (f/m/d) for our international customers from Spanish or Italian-speaking countries for a wide range of concerns.
You clarify them on the phone or by e-mail.
Your tasks - Support for all Spanish and Italian customers (f/m/d) and other English-speaking countries - Telephone support for all Spanish and Italian-speaking customers (f/m/d) - Assistance for our customers (f/m/d) with order placement - Presentation of our product range in special outbound campaigns - Explanation of production processes if required - Processing of requests and enquiries in verbal and written form - Complaint management and objection handling - Translations and corrections into Spanish an Italian Your Profile - Experience in service or customer-oriented areas - Very good knowledge of Spanish and Italian (C1 level) and very good knowledge of English - Other language skills are desirable' e. g. in French and Portuguese - Confident appearance during talking to customers - MS- Office skills - High willingness to acquire specialist knowledge - Quick comprehension' customer-oriented and independent thinking - Initiative' commitment' self-motivation and sales orientation - Good communication skills (oral and written)' pleasant voice and clear pronunciation We offer - Home office - Individual further training opportunities and offers - Health area with fitness room - Deutschlandticket and Job ticket of the Dresdner Verkehrsbetriebe with subsidy - Company kindergarden - Free private accident insurance - Company pension scheme - Attractive purchasing conditions * Austria' Belgium' Bulgaria' China' Croatia' Czech Republic' Denmark' Estonia' Finland' France' Germany' Great Britain' Greece' Hungary' Ireland' Italy' Latvia' Lithuania' Luxembourg' Netherlands' Norway' Poland' Portugal' Romania' Serbia' Slovakia' Slovenia' Spain' Sweden' Switzerland and Turkey

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