B2B Servicing - Travel Agent
Air Dolomiti
Dossobuono
25
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Azienda: Air Dolomiti Dossobuono
B2B Servicing - Travel Agent
Back Department: Sales
Location: Verona Villafranca
Contract: fixed-term
We are looking for an English speaking Travel Agent Operator to be based in Verona Villafranca.
Main Functions:
• Handle incoming calls or inquiries from prospective customers or clients
• Assist customers effectively by solving customer disputes
• Provide customer additional information or explains services
• Discuss products offered and ensure customer satisfaction
• Tactfully handle confrontational or stressful interactions with the public
• Complete data entry as required
• Accurately capture customer information.
Requirements:
• Experience in sales and handling of air ticketing for individual reservations, group reservations and special services
• An extensive knowledge of air fares
• Good knowledge of Amadeus or any other CRS
• An aptitude for services including providing information, assistance and various kinds of consultation
• Fluency in English (written and spoken). Â
✔ Air Dolomiti